LEGAL

1. Deliverables

The Deliverables we shall provide and the prices to be paid are set out in the Proposal. Neither bespoke photography nor stock photography is included in the price for design work; photography costs are set out separately in the quote or brief. Unless specifically stated, those prices do not include VAT.

Where alterations to the Deliverables are proposed by you or us during the course of the work, any resulting changes to price shall be agreed in writing by both parties before the work proceeds. Printing cannot proceed without prior written approval by the Client of printer's proofs, which must be received by us not less than 10 working days before the anticipated delivery date. Any delay resulting from late approval is entirely at the Client's risk.

You are responsible for ensuring that all materials, content, data and information supplied by you to us are accurate, complete and provided in a format we have agreed. Where incomplete, inaccurate or inadequate materials are supplied by you, causing us to redo or significantly revise work already completed, we reserve the right to charge for that additional time at our standard hourly rate of £50 per hour.

Where the Brief is ambiguous or silent on a particular matter, we will interpret it reasonably in the context of the project as a whole. If you consider our interpretation to be incorrect, you must notify us in writing promptly, and any agreed reinterpretation shall be treated as a variation in accordance with this clause.

2. Payment Terms

Unless otherwise agreed in writing, payment is structured as follows:

All amounts are payable plus VAT at the prevailing rate and must be paid in Pounds Sterling. Interest will accrue on all overdue sums from the due date at a rate of 8% above the Bank of England base rate, compounded monthly and calculated on a daily basis, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to recover reasonable debt recovery and legal costs incurred in pursuing overdue amounts.

We will use our reasonable endeavours to meet agreed delivery dates. Any information or materials you are required to supply must be sent by the agreed deadlines. We will not be liable for delays caused by late supply of materials on your part, and any such delay does not suspend your payment obligations under this clause.

We will not be responsible for any delay or failure caused by circumstances beyond our control, including acts of God, fire, strikes, illness, or failure of subcontractors or suppliers. Where such delays occur, our obligations shall be suspended for the period of delay. This clause does not affect your obligation to make payments that are already due.

Where you do not confirm written acceptance of Deliverables within 14 days of delivery, the Deliverables are deemed accepted at the earlier of that 14-day period expiring or your first live use. Unreasonable withholding or delay of approval does not postpone the payment milestone to which that approval is linked. Where Deliverables are rejected for an objectively justified reason, we will correct them at no additional cost to ensure compliance with the Brief.

Until we have received payment in full, legal ownership of all print Deliverables remains with us. We reserve the right to withhold delivery or upload of any Deliverables, and the licence granted under clause 3 will not take effect.

3. Intellectual Property Rights

"Deliverables" includes all data, databases, graphics, web pages, code, information, programs and other materials created by us under this agreement, but does not include material supplied to us by you or third-party assets (such as licensed fonts, stock imagery or third-party software) which remain subject to their own licensing terms.

We warrant that, to the best of our knowledge and belief, the original elements of the Deliverables created by us do not infringe the intellectual property rights of any third party. We are not, however, responsible for ensuring the Deliverables comply with the laws of all jurisdictions accessible to users of the website; that responsibility rests with you.

During the project and until full payment has been received, all intellectual property rights (including copyright) in the Deliverables remain with us. Upon receipt of all amounts due under this agreement in full, copyright in the logo designs and the website design created specifically for you under this agreement will vest absolutely in you. For the avoidance of doubt, this transfer of ownership relates only to those bespoke design outputs and does not extend to our underlying platform, code frameworks, templates, tools or methodologies, which we retain at all times.

Prior to full payment being received, we grant you a revocable, non-transferable licence to use the Deliverables solely for your own business purposes as set out in the Brief. This licence terminates automatically if you are in material breach of your payment obligations and does not resume until all outstanding amounts have been paid.

We assert our moral rights in the Deliverables created by us. You confirm that you will not alter, reuse or otherwise exploit those Deliverables in a manner that jeopardises their artistic integrity without our prior written consent.

A credit link to Website Sorted will appear in small type or as a small graphic at the bottom of your website. You may request its removal at any time by notifying us in writing. You agree that your completed website may be included in our portfolio and marketing materials, unless you notify us in writing at the time of project sign-off that you require confidentiality, in which case we will not feature it publicly.

Where we supply software to you, your licence is to the object code version only. You shall not reverse-engineer, decompile or modify that software except as expressly permitted by applicable law.

4. Warranties and Disclaimer

We confirm that, to the best of our knowledge and belief at the date of supply, the Deliverables created by us are not obscene, blasphemous or defamatory, and do not infringe any English law or regulation applicable to us as the creator.

You confirm that, to the best of your knowledge and belief, all materials provided by you for use in the website or other work are accurate, not obscene, blasphemous or defamatory, do not infringe any English law or regulation, and do not adversely affect our public reputation. You accept full liability for any claim arising from materials you have supplied.

To the fullest extent permitted by law, Website Sorted excludes all implied warranties and conditions of any kind, whether express or implied, including any warranty of fitness for a particular purpose, save that this exclusion does not apply to liability that cannot lawfully be excluded (including liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation).

Website Sorted does not accept responsibility for errors or omissions in content supplied by you, and is not responsible for the content of external websites or third-party products referred to in the course of its services.

5. Indemnity and Limitation of Liability

We will indemnify you against all damages awarded by a court in England and Wales arising directly from our breach of clause 4.1 (our warranty regarding the Deliverables) prior to delivery and your acceptance of the Deliverables.

You agree to indemnify and hold us harmless against all claims, losses, damage, costs and expenses (including reasonable legal costs) incurred by us as a result of: (a) your breach of any provision of these terms; (b) any material you have supplied or approved for inclusion in the Deliverables; or (c) any third-party action arising from your use or misuse of the Deliverables after delivery.

Subject to the paragraph below, our total liability to you under or in connection with this agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by you to us under the relevant Brief.

Nothing in this agreement limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under English law. Subject to those exceptions, neither party shall be liable to the other for indirect, special or consequential loss, loss of profit, loss of revenue, loss of data, or loss of goodwill, whether or not such loss was foreseeable or the party had been advised of its possibility.

The provisions of this clause shall survive the termination or expiry of this agreement.

6. Confidential Information

Each party agrees to keep confidential all information relating to the other party's business, finances, products, clients and technical processes that is disclosed in connection with this agreement, and to use such information only for the purpose of performing its obligations under the Brief. This obligation continues without time limit following termination of the agreement. Information that is or becomes publicly available other than through a breach of this clause shall not be treated as confidential.

Either party may disclose confidential information to the extent required by law, by a court of competent jurisdiction, or by a regulatory authority, provided that the disclosing party gives the other party as much advance written notice as is reasonably practicable and cooperates with any reasonable request to seek confidential treatment of the information.

We are entitled to make reference to the existence of our working relationship with you and to display your website in our portfolio and marketing materials, subject to clause 3.5 above. We will not disclose the commercial terms of your agreement with us without your prior written consent.

Where you have signed a separate confidentiality or non-disclosure agreement with us, that agreement shall continue in full force and effect and shall take precedence over this clause to the extent of any conflict.

7. Your Obligations

You agree to supply all materials, content and other resources to us promptly and by any deadlines agreed in the Brief. You acknowledge that delays on your part in supplying materials will affect delivery timescales and do not give rise to any liability on our part.

You confirm that all content, images and materials provided by you are either owned by you or used with the permission of the rights holder, and that their use in the Deliverables will not infringe any third-party intellectual property rights, data protection obligations or any other applicable law. You accept responsibility for obtaining any necessary licences, consents or clearances for materials you supply.

You will not unreasonably withhold or delay approval of designs, stage developments, or acceptance of completed Deliverables. Unreasonable delay in approval does not defer the payment milestone associated with that stage.

You are responsible for maintaining the security of any login credentials, CMS access details or administrative passwords provided to you or your representatives in connection with the website. You must notify us immediately if you become aware of any unauthorised access or security breach.

You will make prompt payment of all amounts due, including interest, when they fall due.

8. Website Hosting, Email, Support and Training

8.1 Hosting Fees

Hosting fees are reviewed annually. We will give you not less than 30 days' written notice before any increase takes effect. Continued use of hosting services after the notice period constitutes acceptance of the revised fees.

Where hosting fees remain unpaid for more than 14 days after their due date, we reserve the right to suspend the hosted website until payment is received. Where fees remain unpaid for more than 30 days, we may terminate the hosting arrangement and take down the website without further notice.

8.2 Support

Unlimited email and phone support covers answers, feedback, suggestions and ideas. Included site updates are limited to: text and image content changes, image uploads, and minor presentational adjustments that do not alter the underlying layout or functionality. Any request that falls outside this scope, including structural layout changes, new pages, new features or integrations, will be scoped separately and charged at £50 per hour, billed in 30-minute increments.

8.3 Training and Content Management

We provide one-to-one and video training as part of our standard service to help you manage your website. Our editor is designed for routine updates. If you require assistance beyond standard updates, please contact us rather than attempting changes that may affect your site's performance or appearance.

Please ensure that anyone you authorise to work on your website has been trained on our platform. Website Sorted accepts no responsibility for errors or damage caused by untrained third parties acting on your behalf. Any remedial work required as a result will be charged at £50 per hour.

9. Service Interruptions, Search Engine Ranking and Legal Compliance

Website Sorted may temporarily suspend the service for planned maintenance or urgent updates. Where planned maintenance is scheduled, we will use reasonable endeavours to provide advance notice. For unplanned interruptions caused by circumstances within our control that exceed 5 consecutive business days, we will offer either a pro-rata credit against the next hosting invoice or a cash refund, at our discretion. Website Sorted is not responsible for service interruptions caused by third-party providers, including infrastructure providers, domain registrars or internet service providers.

It can take several months for search engines to index a new website. Website Sorted cannot guarantee any particular search engine position and accepts no liability for changes in rankings arising from search engine algorithm updates, competitor activity or factors outside our control.

Website Sorted is not a legal adviser and does not accept responsibility for your legal compliance with the UK GDPR, the Data Protection Act 2018, the Equality Act 2010, or any other applicable regulation. Ensuring your website meets all relevant legal requirements is your responsibility as the Client. We are often able to assist in identifying solutions, but any such assistance does not constitute legal advice.

10. Termination

The agreement shall continue until completion of all work set out in the Brief. Either party may terminate the agreement by giving not less than three months' written notice to the other. Hosting arrangements continue on an annual basis and require separate cancellation under clause 11.

Where one party is in material breach of these terms, the other party may serve written notice requiring remedy within 30 days. If the breach is not remedied within that period, or is incapable of remedy, the non-defaulting party may terminate the agreement immediately by further written notice.

Either party may terminate this agreement immediately by written notice if the other party enters into liquidation, is declared bankrupt, has a receiver or administrative receiver appointed over any of its assets, or is otherwise unable to pay its debts as they fall due.

On termination for breach or insolvency, we will return any materials and content belonging to you that are then in our possession. Where copyright in the Deliverables has already vested in you under clause 3 (following full payment), that ownership is unaffected by termination and remains with you. Where copyright has not yet vested because payment is outstanding, all rights in the Deliverables remain with us.

On termination by either party on three months' notice, any licence to use Deliverables in which copyright has not yet vested in you shall cease. You shall return or destroy any copies of such materials.

In the event that we cease to trade, the Client will own the website and we will provide an export file containing all site content, including HTML, JavaScript, CSS, images and uploaded files, to allow the site to be transferred to another provider. We will use reasonable endeavours to provide this within 14 days of our ceasing to trade.

11. Cancellation

Design and build fees paid to us are non-refundable. This applies to all stages of the project, including where you choose to cancel before work is complete.

Hosting plans may be cancelled at any time by providing written notice to info@websitesorted.com. Cancellation takes effect at the end of the current annual contract period; no refund will be issued for the remainder of the paid period. Upon cancellation taking effect, the website will be taken down. Website Sorted does not hold sites in an inactive state between billing periods.

Where a hosting plan is cancelled and you subsequently wish to reinstate the website, a new setup fee will apply at the then-current standard rate for the package you select. The amount of that fee will be confirmed to you in writing before any new work commences.

Websites cannot be migrated as a whole to another hosting provider's infrastructure. Website Sorted will, on written request, provide an export of your site files (HTML, CSS, JavaScript and images) to allow the site to be rebuilt elsewhere. We cannot guarantee that these files will function on any third-party platform, and we accept no liability for another provider's inability to replicate the site's appearance or functionality.

Where you have multiple websites hosted with us, all may be transferred to another operator while remaining on our platform. We will facilitate direct platform access for the new operator on your written instruction.

12. General

No variation of this agreement is valid unless agreed in writing and signed (or confirmed by email) by authorised representatives of both parties.

You may not assign, transfer or sub-licence your rights or obligations under this agreement without our prior written consent. We may sub-contract elements of the work to approved third parties, but remain responsible to you for the performance of those obligations.

This agreement, together with the Brief and any documents expressly incorporated by reference, constitutes the entire agreement between us and supersedes all prior discussions, representations or agreements. No oral or written statement made outside this agreement shall have legal effect unless incorporated in writing by both parties.

If any provision of this agreement is found to be invalid, unlawful or unenforceable to any extent, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

No failure or delay by either party in exercising any right or remedy under this agreement shall constitute a waiver of that right or remedy, nor shall any single waiver prevent either party from subsequently exercising that right or remedy.

Nothing in this agreement creates or is intended to create a partnership, joint venture, agency relationship, or the relationship of employer and employee between the parties.

If a dispute arises in connection with this agreement, both parties agree to attempt to resolve it in good faith through direct negotiation before commencing any formal legal proceedings. Either party may initiate this process by serving written notice of the dispute; the parties will then meet (in person, by phone or by video) within 14 days. If the dispute is not resolved within 30 days of that notice, either party may proceed to formal dispute resolution.

All notices under this agreement shall be in writing and delivered personally, by email with confirmed receipt, or by first-class prepaid post to the last known business address of the recipient. Notices sent by post are deemed delivered 48 hours after posting. Notices sent by email are deemed delivered on the day of transmission, provided a delivery or read receipt is obtained or the sender receives no bounce-back notification within 24 hours.

This agreement is governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or in connection with this agreement.

How to Contact Us

Business Sorted Ltd T/A Website Sorted · Terms and Conditions effective 16/09/2026

Email

info@websitesorted.com

Postal Address

Business Sorted Ltd, T/A Website Sorted

Church Lane

Rangeworthy

Bristol

BS37 7ND